Shipping & Returns Policy
At Turbo Sync, we prioritize your satisfaction and aim to provide a seamless shopping experience. Below, you will find complete details about our shipping and returns policy to ensure clarity and transparency.
Delivery Information:
Once your order is successfully placed through our website, WhatsApp, or social media channels, we initiate the processing of your order immediately. Our standard delivery timeframe is up to 7 days for locations across Pakistan. We understand the anticipation of awaiting delivery, and we strive to dispatch your items as quickly as possible.
- Order Processing: Orders are typically processed within 1-2 business days. Once your order has been dispatched, you will receive a confirmation email with tracking information to monitor your shipment.
- Delivery Tracking: You can track your order using the tracking link in the confirmation email. This allows you to stay updated on the status of your delivery in real time.
Returns & Refunds Policy:
We believe in the quality of our products and want you to be completely satisfied with your purchase. Therefore, we offer a 30-day return/refund policy. This policy allows you to request a return within 30 days of receiving your item if you are not fully satisfied.
Eligibility for Returns:
To ensure that your return is processed smoothly, please adhere to the following criteria:
- Condition of the Item: The item must be in its original condition unworn, unused, and free from any stains or damages.
- Tags and Packaging: All original tags must still be attached, and the item should be returned in its original packaging.
- Proof of Purchase: A receipt or proof of purchase must accompany the return request. This can include an order confirmation email or any documentation received at the time of purchase.
How to Initiate a Return:
Initiating a return is simple. Follow these steps:
- Email: contact@turbosync.pk
1. Contact Us: Reach out to our customer service team via:
- Email: contact@turbosync.pk
- WhatsApp: +923161274338
- Social Media: Direct message us on our official social media platforms.
2. Provide Details: Include your order number, a brief description of the reason for the return, and any relevant photos if applicable (e.g., if the item is damaged).
3. Await Approval: Our customer service team will review your request within 1 to 3 business days. You will receive an email notification regarding the status of your return request.
3. Await Approval: Our customer service team will review your request within 1 to 3 business days. You will receive an email notification regarding the status of your return request.
4. Await Approval: Our customer service team will review your request within 1 to 3 business days. You will receive an email notification regarding the status of your return request.
Return Shipping Costs:
Understanding who bears the cost of return shipping is crucial:
- Incorrect or Damaged Items: If you receive an incorrect item or if the product is damaged upon arrival, Turbo Sync will cover all return shipping costs. We value your trust and want to rectify any issues at no additional expense to you.
- Change of Mind or Other Reasons: If you wish to return an item for reasons other than damage or error (such as a change of mind), please note that you will be responsible for covering the return shipping fees.
Refund Process:
Once we receive your returned item, it will undergo inspection to ensure it meets our return eligibility criteria. After approval:
- Refund Timeline: The refund process can take up to 10 business days to complete. The refund will be issued through the original payment method used at the time of purchase.
- Replacement Options: If you prefer a replacement instead of a refund, please indicate this in your initial return request. We will facilitate this process based on stock availability.
At Turbo Sync, we are dedicated to providing exceptional customer service and ensuring that your shopping experience is enjoyable from start to finish. Should you have any questions regarding our shipping and returns policy, please do not hesitate to reach out. Your satisfaction is our top priority, and we are here to assist you every step of the way!
